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SPA GUIDELINES

About us

Spa Reservations

Advance reservations are strongly recommended. Credit card details are required to secure your booking. To book please call +353 53 917 4291 or email on tranquillity.whites@claytonhotels.com.

Arriving At The Spa

For treatments of 55 minutes or more, we recommend that you arrive 1 hour prior to your treatment time to enjoy the exclusive facilities in the thermal suite. Otherwise please arrive 15 minutes prior to scheduled appointment. Please allow yourself extra time if this is your first appointment with us as you will be required to fill out a client consultation card.  Please understand that late arrival may mean that the scheduled treatment time is reduced or is unable to be honoured as a courtesy to our next client.  In separate male and female changing rooms you are provided with robes, slippers and towels for your comfort in the spa. Lockers are provided for the safety of your personal belongings. Please remove all jewellery before entering the spa.

Spa Etiquette

In consideration of other guests, we ask that phones are turned off and that the noise level is low in order to maintain the serene and relaxing environment within the Spa. Smoking is not permitted. We encourage you to drink lots of fresh water to aid in the natural detoxification process that accompanies every treatment

Thermal Suite

The Thermal Suite facilities are unisex. Swimwear is required for the thermal suite, while robes and slippers are provided. We recommend you bring dry undergarments for after your treatments. Use of the Thermal Suite is not permitted during pregnancy.

The Thermal Suite is complimentary with every treatment of 55 minutes or more or is available at €20 for hotel residents and €35 for non-residents.

Treatments

All treatments and packages are available to both hotel residents and non-residents. Certain packages are only available mid-week or during certain periods. All treatments are subject to availability.

Therapists

You may request a specific therapist; however, we cannot guarantee the availability of any particular therapist. All of our licensed therapists are properly trained to ensure your comfort at all times.

Health Concerns

On arrival at the Tranquillity Spa, you will be given a health consultation cards to fill in. Please advise the Spa of any allergies, medical conditions or disabilities e.g.  pregnancy, high blood pressure, asthma etc. Some treatments are cautioned for certain conditions, although the Spa may be able to tailor a programme to individual needs.

Cancellation Policy

Guests who wish to change or cancel an appointment are kindly requested to provide a minimum of 24 hours’ notice. Appointments cancelled 24 hours in advance will incur a 50% charge. Cancellations within 12 hours of the scheduled treatment will incur a 100% charge.

Age Restriction

Please be advised, for safety reasons, clients must be over 18 years of age to use the Thermal Suite and to avail of treatments.

Prices

Prices and services are subject to change without notice.

For further information please do not hesitate to contact Tranquillity Spa Reception on +353 53 917 4291 or email on tranquillity.whites@claytonhotels.com.

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